Mi4 Support

We're Here When You Need Us

Mi4 provides responsive, knowledgeable support for all of our products and services. Choose the support channel that works best for your situation.

How Can We Help?

Multiple support channels designed to get you answers and resolutions quickly.

Support Portal
Submit and track support tickets, search the knowledge base, and access product documentation — all in one place.
Visit support.mi4.com →
Remote Support
Start a secure screen-sharing session with a Mi4 technician. Ideal for complex issues where seeing your screen makes all the difference.
Start remote session →
Email Support
Send a detailed message to our support team. We typically respond within 4 business hours during normal support hours.
[email protected] →
Phone & Contact
Reach our team by phone or use the contact form to schedule a call, request a callback, or discuss your support needs in detail.
Contact us →
Productioneer

Productioneer Support Resources

Guides, tutorials, and reference materials to help you get the most from Productioneer.

Documentation
Full product documentation & user guides
Video Tutorials
Step-by-step walkthroughs for common tasks
Release Notes
What's new in each Productioneer version
Getting Started Guide
Quick-start for new Productioneer users
API Reference
Productioneer API endpoints & integration docs
Knowledge Base FAQ
Answers to frequently asked questions
Support Hours

When We're Available

Monday 8:00 AM – 6:00 PM CT
Tuesday 8:00 AM – 6:00 PM CT
Wednesday 8:00 AM – 6:00 PM CT
Thursday 8:00 AM – 6:00 PM CT
Friday 8:00 AM – 6:00 PM CT
Saturday Closed
Sunday Closed

All times Central Time (CT). Hours may vary on federal holidays.

After Hours

Emergency & After-Hours Support

For critical production-impacting issues outside of normal support hours, Mi4 offers after-hours emergency support for clients on active support agreements.

Emergency Email
[email protected]
Support Portal
support.mi4.com ↗

Mark your message as URGENT in the subject line. Emergency tickets are monitored outside of business hours for clients with active support agreements.

FAQ

Frequently Asked Questions

How do I reset my Productioneer password?
Visit the Productioneer login page and click "Forgot Password" beneath the sign-in form. You will receive a password reset email within a few minutes. If you do not receive the email, check your spam folder or contact support at [email protected] to have your account verified.
What should I do if production data is not syncing or showing correctly?
First, verify your internet connection and refresh the page. If the issue persists, check the system status page at support.mi4.com for any active service advisories. If no advisory is posted and the problem continues, submit a support ticket with a description of the specific data discrepancy, the affected well or lease, and screenshots if available.
How do I add a new user to my Productioneer account?
Account administrators can add new users from within the Productioneer admin panel under Settings > User Management. Select "Invite User," enter the user's email address, assign the appropriate role and permissions, and send the invitation. New users will receive a welcome email with login instructions. Contact support if you need help with bulk user setup or role configuration.
Can Mi4 integrate Productioneer with our existing accounting or ERP system?
Yes. Mi4 offers system integration services to connect Productioneer with common O&G accounting systems, ERPs such as SAP and Oracle, and other production data tools. Visit our System Integration Solutions page or contact us to discuss your specific integration requirements.
How do I request a new feature or enhancement for Productioneer?
Mi4 actively welcomes product feedback from customers. Submit feature requests through the support portal at support.mi4.com by creating a ticket with the type set to "Feature Request." You can also email [email protected] with your suggestion. Our product team reviews all requests and incorporates them into our roadmap planning.
Still Need Help?

Our Team Is Ready to Help

If you cannot find what you need above, reach out and a Mi4 team member will get back to you promptly.

Contact Us Open a Support Ticket